Mail send error with API

Incident Report for SendGrid

Resolved

We have confirmed the issue with mail-send through API has been resolved. All services are now operating normally at this time.

Posted May 22, 2023 - 21:46 PDT

Monitoring

This was identified to be a customer-side issue and we are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 22, 2023 - 21:44 PDT

Investigating

Starting between 5 PM PST our engineers began investigating an issue where users may receive “A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond”. This does impact mail send through API only. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 22, 2023 - 21:27 PDT

This incident affected: Mail Sending (API v3).