Technical Incident - Dropped messages
Incident Report for SendGrid
Resolved
Starting around 4PM MT on Wednesday, 1/27/21, to 9AM MT on Thursday, 1/28/21, our engineers became aware of an issue that caused a very small percentage of customers to experience drops with the error, "The smtpapi string must be a hash". Our engineers have mitigated the issue and are observing no further drops with that error. We sincerely apologize for any inconvenience.
Posted Jan 28, 2021 - 09:31 PST
This incident affected: Marketing Campaigns (Marketing Campaigns) and Mail Sending (API v3, SMTP).
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