Delay in processing Group and Unsubscribe events
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issue with the delays in processing Group and Unsubscribe events has been resolved. All services are now operating normally at this time.
Monitoring
Our engineers have implemented a fix and are seeing improvements with the delays in processing Groups and Unsubscribe events. We are continuing to monitor system performance and will provide another update in 30 minutes or as soon as new information is available.
Update
We are continuing to work on a fix for this issue. We will provide an update in three hours or as soon as more information is available.
Identified
The issue has been identified, and a fix will be implemented. We will provide an update in two hours or as soon as information is available.
Update
We are continuing to investigate this issue. We will provide another update in two hours or as soon as information is available.
Update
We are continuing to investigate this issue. We will provide another update in one hour or as soon as information is available.
Investigating
We are currently investigating an issue causing delays in processing Group and Unsubscribe events. The impact began at approximately 10:00 AM PT on August 26, 2025. Our engineering team is actively working to identify the root cause and implement a fix.
We will provide an update as soon as more information becomes available.
We will provide an update as soon as more information becomes available.