Platform Update: API Keys (API + SMTP) and 2FA Required Wednesday, January 13th, 2021
Scheduled Maintenance Report for SendGrid
The scheduled maintenance has been completed.
Posted Jan 22, 2021 - 09:38 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 12, 2021 - 08:35 PST
In order to enhance security for all of our customers, Twilio SendGrid is requiring existing free customers to update their authentication method to API Keys for all API and SMTP requests by Wednesday, January 13th, 2021.

Customers impacted by this breaking change will experience authentication errors when making API calls leveraging Basic Authentication. In order to ensure uninterrupted service, customers must update their authentication method to API keys by following the steps here:

Twilio has conducted an outreach campaign targeting the registered account email addresses of all customers affected by this breaking change. We are taking the additional step of including this alert here to ensure the best possible alerting to our customers

If you have any questions or need assistance please visit our documentation ( or reach out to our support team (
Posted Jan 12, 2021 - 08:34 PST
This scheduled maintenance affected: Mail Sending (API v3, SMTP, API v2).