Technical Incident: Inbound Parse Delays

Incident Report for SendGrid

Resolved

After monitoring, we can confirm that the cause of the disruption has been fixed. We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience. Please contact our Support team at https://support.sendgrid.com with any questions.

Posted May 19, 2020 - 17:29 PDT

Monitoring

Our engineering team has located the issue and put in a fix. We are currently monitoring the performance of our system. We apologize for any inconvenience this may have caused. Please reach out to our Support team at https://support.sendgrid.com with any questions.

Posted May 19, 2020 - 16:37 PDT

Investigating

We are currently looking into delays with inbound parse. We apologize for any inconvenience this is causing. Please reach out to our Support team at https://support.sendgrid.com if you have any questions.

Posted May 19, 2020 - 12:47 PDT

This incident affected: Webhooks (Parse API).