Retroactive Incident - Email delivery delays

Incident Report for SendGrid

Resolved

Between 'July 28th 3:00 AM PST, 2025' and 'July 28th 8:30 AM PST, 2025', there was an issue where email deliveries were delayed where some mails that should have been delivered immediately, were finally delivered a few hours ago. A delay of approximately 5 hours could have been seen.

Our engineering team identified that this incident only impacted a small number of emails. Root cause has been already mitigated and no new reports have been confirmed.

While it impacted mail send temporarily, no new reports have occurred and we are certain the emails are now being delivered as expected.

Posted Jul 29, 2025 - 08:54 PDT