Connectivity Timeouts to US East SendGrid Region
Incident Report for SendGrid
Beginning 12:00 PM PT on September 28, 2023, our engineers confirmed that connectivity began to fail for API calls made to for a subset of users. This issue affected mail send as well as user interface web console functionality for the SendGrid platform. This only affected users which connected through the United States East Coast region to It was determined that one of the connectivity points within the region for was unable to accept API traffic which was causing the API connections to fail. This connectivity point was fixed at 12:54 PM PT, and this change allowed new connections to successfully use from the region. The issue has been resolved and all impacted services are now operating normally.
Posted Sep 28, 2023 - 12:00 PDT