Email Activity Exports Not Being Received
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issue with Email Activity Feed Export has been resolved. All services are now operating normally at this time.
Monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers are still investigating this issue. Email activity export emails might not be received by some customers. Users who are triggering an activity feed export from their SendGrid Account may not receive the subsequent email containing the export. Searching in the activity feed still functions as expected as well as the API endpoints for users with the Email Activity add-on. We will provide the next updates in 1 hour or sooner as they become available.
Investigating
Starting around 01:00 AM PT on March 18, 2024, our engineers began investigating an issue with email activity export emails might not be received by some customers. Users who are triggering an activity feed export from their SendGrid Account may not receive the subsequent email containing the export. Searching in the activity feed still functions as expected as well as the API endpoints for users with the Email Activity add-on. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
This incident affected: Email Activity.