Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Posted 4 years ago. May 28, 2021 - 14:50 PDT
Monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted 4 years ago. May 28, 2021 - 14:35 PDT
Update
Our engineers are continuing to work towards a fix. Customers are no longer seeing issues. We will provide another update in a hour or as soon as more information becomes available.
Posted 4 years ago. May 28, 2021 - 14:07 PDT
Identified
Our engineers have identified the cause of this incident and are working towards a fix. Customers are no longer seeing issues. We will provide another update in a hour or as soon as more information becomes available.
Posted 4 years ago. May 28, 2021 - 13:10 PDT
Investigating
Starting around 11:26 AM PT, on May 28th, our engineers began investigating an issue with authorization failures. From 11:26 AM to 11:29 AM PT and 11:39 AM to 11:41 AM PT customers may have seen authorization failures when logging into the website, as well as with the API and Legacy Marketing Contacts. This also impacts mail send. We will provide another update in an hour or as soon as more information becomes available.
