Account creation issues

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with account creation problem has been resolved. All services are now operating normally at this time.
Posted Feb 25, 2025 - 20:55 PST

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Feb 25, 2025 - 20:14 PST

Update

Our engineers have identified the issue and are working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Feb 25, 2025 - 19:49 PST

Identified

Our engineers have identified the issue and are working toward a fix associated to this account creation problem, and we will provide another update in an hour or as soon as more information becomes available.
Posted Feb 25, 2025 - 17:53 PST

Investigating

Starting around 3:47 P.M P.T on February 25th, our engineers began investigating an issue with account credential creation. Customer may experience issues when trying to create an account. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Posted Feb 25, 2025 - 16:52 PST
This incident affected: API and Website.