Our engineers have confirmed that this issue is only impacting a small subset of customers. We are partnering with our third party provider to reach a resolution. If you experience a payment decline that you believe is related to this issue, please reach out to our Support Team for further assistance. We will provide updates to impacted customers through our Support Team.
Posted Apr 06, 2022 - 07:56 PDT
Update
Our engineers are continuing to investigate this issue. At this time, we believe this is isolated to customers in the Netherlands using a specific financial institution. Those customers may continue to experience declined payments. We will provide another update within an hour or as soon as more information becomes available.
Posted Apr 06, 2022 - 07:05 PDT
Investigating
Starting around 6am PDT on April 06, our engineers began investigating an issue with Payment failures for users in Netherlands with reference to VISA cards. Customers may experience payment failures when trying to complete the payment. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
