Our engineers have monitored the fix and confirmed the issue with mail sends has been resolved. All services are now operating normally at this time.
Posted May 10, 2023 - 14:42 PDT
Monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 10, 2023 - 14:11 PDT
Update
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 10, 2023 - 13:18 PDT
Update
We are continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 10, 2023 - 13:09 PDT
Investigating
Starting between 11:23AM PT and 11:44AM PT on May 10th, our engineers began investigating an issue where users may receive Timeout Errors for Twilio Verify API OTP Email Notifications. There was a degradation to Email API auth functionality. This does impact mail send. This does not impact receiving 2FA codes. Services have recovered, however, engineers are investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
