Intermittent Account Access and Management Issues

Incident Report for SendGrid

Monitoring

Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected.

Mail send is not impacted.

We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 06, 2026 - 08:30 PDT

Investigating

Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in.

Mail send is not impacted.

We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 06, 2026 - 08:08 PDT
This incident affects: API and Website.