Update - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Jan 20, 2026 - 07:51 PST
Jan 20, 2026 - 07:51 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
Jan 20, 2026 - 07:44 PST
Jan 20, 2026 - 07:44 PST
Update - We are still investigating this issue affecting SendGrid users to create new support tickets over the SendGrid portal (Twilio console is not affected). Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available.
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/, or raise a chat support request too.
Jan 20, 2026 - 07:37 PST
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/, or raise a chat support request too.
Jan 20, 2026 - 07:37 PST
Update - We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next few hours or as soon as additional information becomes available.
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 2026 - 03:12 PST
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 2026 - 03:12 PST
Update - We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next 2 hours or as soon as additional information becomes available.
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 2026 - 01:13 PST
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 2026 - 01:13 PST
Investigating - We are currently investigating an issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next hour or as soon as additional information becomes available.
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 2026 - 00:09 PST
As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 2026 - 00:09 PST
Mail Sending
Operational
API v3
Operational
SMTP
Operational
API v2
Operational
Marketing Campaigns
Operational
Marketing Campaigns
Operational
Webhooks
Operational
Event Webhook
Operational
Parse API
Operational
API
Operational
Website
Degraded Performance
Statistics
Operational
Email Activity
Operational
Partners
Operational
Billing
Operational
Legacy Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance