All Systems Operational

Mail Sending Operational
API v3 Operational
SMTP Operational
API v2 Operational
Marketing Campaigns Operational
Marketing Campaigns Operational
Webhooks Operational
Event Webhook Operational
Parse API Operational
API Operational
Website Operational
Statistics Operational
Email Activity Operational
Partners Operational
Billing Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Urgent Maintenance] Support On Flex V2 Mar 18, 2026 17:00-19:00 PDT

To ensure our support tools stay fast and reliable, we’ll be performing some scheduled maintenance on Wednesday, March 18th, from 5:00 PM to 7:00 PM PDT.

During this two-hour window, our Live Chat and Personalized Support phone lines will be temporarily unavailable. Here’s how you can still reach us:

All Customers: Please Submit a support ticket request.

Personalized Support Customers: You can leave a voicemail via the Personalized Support phone lines.

Thanks for your patience while we polish things up behind the scenes!
Posted on Mar 15, 2026 - 09:57 PDT
Mar 17, 2026

No incidents reported today.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
Database Maintenance: Tuesday, March 10th, from 5:30pm to 6:00pm PT
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 17:30 PDT
Scheduled - As part of correcting an inaccurate timestamp in the response from our Spamreport API request, we will be performing database maintenance on March 10th, from 5:30 to 6:00pm PT. During this time, customers will be unable to access the public API and v2 equivalent APIs and all Spamreport requests will be delayed. This does not impact Mail Send. Thank you for your patience through this maintenance.
Mar 9, 07:16 PDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 16:00 PST
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our infrastructure on Saturday, March 7th, from 4PM-8PM PDT. During this time, customers may not be able to create new accounts, users, subusers, teammates, or API keys.

Thank you for your patience through this maintenance.
Feb 27, 14:47 PST
Mar 6, 2026
Event Webhook and Inbound Parse Maintenance: Monday February 23rd - Friday March 6th
Completed - The scheduled maintenance has been completed.
Mar 6, 18:13 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 23, 10:23 PST
Update - From Monday February 23rd - Friday March 6th, our legacy webhook infrastructure will be disabled for 12 hours daily, then re-enabled, affecting webhook deliveries.
Feb 23, 10:02 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 18, 12:04 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 14:36 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 12:00 PST
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintence to our Event Webhook and Inbound Parse infrastructure. This maintenance includes migrating our webhook infrastructure to new IP ranges.

From February 23rd - March 6th, our legacy webhook infrastructure will be disabled for 12 hours daily, then re-enabled, affecting webhook deliveries.

During these windows, webhook deliveries will only be available from our new IP address ranges, as we phase out our legacy infrastructure. Customers who are still allowlisting our legacy IP addresses will experience webhook delivery failures during these windows.

If you use IP allowlisting on your webhook endpoints and haven't updated to our new IP ranges, please contact support immediately to obtain them and update your allowlist.

We strongly recommend upgrading to a more secure authentication method:
IP ranges are subject to change and provide limited security. For better protection, Event Webhook and Inbound Parse supports Signature Verification and OAuth Verification.

https://www.twilio.com/docs/sendgrid/for-developers/tracking-events/getting-started-event-webhook-security-features
https://www.twilio.com/docs/sendgrid/for-developers/parsing-email/securing-your-parse-webhooks

These methods provide stronger security than IP allowlisting and are not affected by IP changes.
Feb 17, 11:55 PST
Mar 5, 2026
Delay in Email Event Processing and Stats
Resolved - Between 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue.

While email delivery continued with low execution times, the reporting of these events to the Stats API and your dashboard was delayed.

However, all downstream queues, including Engagement Stats, have fully caught up as of 9:45 AM PST and are resolved at the time.
Mar 5, 11:14 PST
Mar 4, 2026
v3 Timezones Update Delay
Resolved - Our engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their timezone setting or while fetching timezones via /v3/timezones. A fix was deployed a fix on 03/04 ~7:48AM. This issuse has now been resolved
Mar 4, 08:44 PST
Retroactive Incident - Failures Processing Subset of Webhook Events
Resolved - Our engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe Event Webhooks. Users may have experienced issues with group unsubscribes and group resubscribes that were not processed, although the api calls for those events were processed. The issue has been resolved and all impacted services are operating normally.
Mar 4, 07:30 PST
Mar 3, 2026

No incidents reported.

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