Our engineers have monitored the fix and confirmed the issue with reseller accounts being unable to access dynamic templates has been resolved. All services are now operating normally at this time.
Posted Jul 12, 2023 - 11:01 PDT
Monitoring
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Jul 12, 2023 - 10:23 PDT
Identified
The incident related to “Reseller Accounts Unable to Access Dynamic Templates” was resolved by mistake. We’re creating a new post to continue to provide updates in reference to this post: https://status.sendgrid.com/incidents/cqphpykq9y77. Please continue to refer to new updates here. We apologize for any inconvenience this may have caused you. We’ll provide another update in 4 hours or as soon as more information becomes available.
