All Systems Operational

Mail Sending Operational
API v3 Operational
SMTP Operational
API v2 Operational
Marketing Campaigns Operational
Marketing Campaigns Operational
Webhooks Operational
Event Webhook Operational
Parse API Operational
API Operational
Website Operational
Statistics Operational
Email Activity Operational
Partners Operational
Billing Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PT Apr 11, 2026 04:00-08:00 PDT

In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT.

During this time, incoming customer and Category Stats will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable while we perform the maintenance.

Thank you for your patience through this maintenance.
Posted on Mar 31, 2026 - 12:23 PDT
Apr 7, 2026
Retroactive Incident - Email Log and Activity Data Delayed
Resolved - Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.
Apr 7, 14:00 PDT
Billing Payment Processing Failures
Resolved - Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience.
Apr 7, 11:53 PDT
Update - Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
Apr 7, 11:40 PDT
Update - We are continuing to monitor for any further issues.
Apr 7, 11:36 PDT
Monitoring - Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available.
Apr 6, 18:05 PDT
Update - .
Apr 6, 12:11 PDT
Update - Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share.

Mail send is not impacted.

We will provide another update in 3 hours or as soon as more information becomes available.
Apr 6, 12:10 PDT
Update - Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix.

We have also identified that customers using Email Validation may receive 403 errors until their account is activated.

This does not impact mail send.

We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 09:37 PDT
Identified - Our engineers have identified a fix for the issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may continue to experience notifications about their payments not being processed while we work to implement the fix. This does not impact mail send.

We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 08:43 PDT
Update - Our engineers are continuing to investigate an issue affecting our customers’ ability, and our systems’ ability, to process payments. Customers may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send.

We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 08:28 PDT
Investigating - Starting around 05:30 AM, PST, on April 6th, 2026, our engineers began investigating an issue with our customer's ability (and system's ability) to process their payments. Customer may experience notifications about their payments not being processed, and we are aware of this issue. This does not impact mail send.

We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 06:23 PDT
Apr 6, 2026
Intermittent Account Access and Management Issues
Resolved - Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time.
Apr 6, 14:45 PDT
Update - Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. At this time, there is no new information to share.

Mail send is not impacted.

We will provide another update as soon as more information becomes available.
Apr 6, 10:57 PDT
Monitoring - Our engineers have implemented a fix for the issue causing intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity. We are now monitoring to ensure the fix is working as expected.

Mail send is not impacted.

We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 08:30 PDT
Investigating - Starting around 7:44 AM PT on April 6, 2026, our engineers began investigating an issue causing intermittent errors with account-level actions. This affects management and settings changes, as well as other account-specific functions such as login-related activity. Customers may experience intermittent failures when attempting to update account settings, manage their accounts, or log in.

Mail send is not impacted.

We will provide another update in 2 hours or as soon as more information becomes available.
Apr 6, 08:08 PDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Retroactive Incident - EU Mail Delays
Resolved - From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Mar 25, 13:58 PDT
Mar 24, 2026

No incidents reported.

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