SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 25, 2026

Retroactive Incident - EU Mail Delays

Resolved - From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Mar 25, 13:58 PDT

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

Resolved - Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time.
Mar 18, 19:17 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available.
Mar 18, 14:54 PDT

Update - Our engineers are continuing to investigate the issue. We will provide another update two hours or as soon as more information becomes available.
Mar 18, 14:32 PDT

Investigating - Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
Mar 18, 13:34 PDT

Identified - Our engineers are continuing to investigate the issue. We will provide another update in hour or as soon as more information becomes available.
Mar 18, 12:35 PDT

Investigating - Starting around 11:06 AM PST on March 18, 2026, our engineers began investigating an issue with Cloudflare CAPTCHA failing to load on SendGrid and Twilio login pages. Customers may experience difficulty accessing the user console, as the failing CAPTCHA prevents successful login. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Mar 18, 11:33 PDT

[Urgent Maintenance] Support On Flex V2

Completed - The scheduled maintenance has been completed.
Mar 18, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:00 PDT

Scheduled - To ensure our support tools stay fast and reliable, we’ll be performing some scheduled maintenance on Wednesday, March 18th, from 5:00 PM to 7:00 PM PDT.

During this two-hour window, our Live Chat and Personalized Support phone lines will be temporarily unavailable. Here’s how you can still reach us:

All Customers: Please Submit a support ticket request.

Personalized Support Customers: You can leave a voicemail via the Personalized Support phone lines.

Thanks for your patience while we polish things up behind the scenes!
Mar 15, 09:57 PDT

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.