SendGrid Status

On-Prem Forwarder Maintenance: Tuesday - Friday, Febuary 17th - 20th

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 2026 - 14:36 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 2026 - 12:00 PST

Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintence to our Event Webhook and Inbound Parse infrastructure. This maintenance includes migrating our webhook infrastructure to new IP ranges.

From February 17th - 20th, our legacy webhook infrastructure will be disabled for 6 hours daily, then re-enabled affecting webhook deliveries.

During these windows, webhook deliveries will only be available from our new IP address ranges, as we phase out our legacy infrastructure. Customers who are still allowlisting our legacy IP addresses will experience webhook delivery failures during these windows.

If you use IP allowlisting on your webhook endpoints and haven't updated to our new IP ranges, please contact support immediately to obtain them and update your allowlist.

We strongly recommend upgrading to a more secure authentication method:
IP ranges are subject to change and provide limited security. For better protection, Event Webhook and Inbound Parse supports Signature Verification and OAuth Verification.

https://www.twilio.com/docs/sendgrid/for-developers/tracking-events/getting-started-event-webhook-security-features
https://www.twilio.com/docs/sendgrid/for-developers/parsing-email/securing-your-parse-webhooks

These methods provide stronger security than IP allowlisting and are not affected by IP changes.
Feb 17, 2026 12:00-18:00 PST

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Under Maintenance

Event Webhook Under Maintenance

Parse API Under Maintenance

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 18, 2026

No incidents reported today.

Feb 17, 2026

Unresolved incident: On-Prem Forwarder Maintenance: Tuesday - Friday, Febuary 17th - 20th.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

Incomplete Advanced Statistics

Resolved - Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.
Feb 12, 10:36 PST

Update - Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.
Feb 12, 06:42 PST

Update - Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.
Feb 12, 03:02 PST

Update - Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.
Feb 11, 22:56 PST

Update - Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.
Feb 11, 20:19 PST

Identified - Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.
Feb 11, 16:50 PST

Update - We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.
Feb 11, 14:47 PST

Update - We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.
Feb 11, 12:47 PST

Update - We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.
Feb 11, 11:46 PST

Investigating - Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Feb 11, 10:46 PST

Feb 11, 2026

Unable to Create Support Ticket from SendGrid Help Center

Resolved - Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time.
Feb 11, 12:33 PST

Update - We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
Feb 11, 11:35 PST

Update - We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available.
Feb 11, 10:43 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customer should be able to submit a support ticket through the SendGrid Help Center now. We will provide another update in an hour or as soon as more information becomes available.
Feb 11, 09:37 PST

Investigating - Starting around 8:15 am PST on February 11th, our engineers began investigating an issue with the SendGrid Help Center and the Ticket Creation process. Customer may experience errors when creating a support ticket request within the SendGrid Help Center. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Feb 11, 08:52 PST

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

Sender Authentication Degraded

Resolved - Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time.
Feb 4, 10:56 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 10:40 PST

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 10:25 PST

Investigating - Starting around 10am on February 4, 2026, our engineers began investigating an issue with Sender Authentication. Users may experience newly created records within the Sender Authentication page not verifying which includes Domain Authentication and Link Branding records that were created after 8:45am PST. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 4, 10:12 PST