SendGrid Status

New Marketing Campaigns Contact Writes Are Delayed

Update - We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
Dec 16, 2025 - 07:37 PST

Update - The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hours or as soon as more information becomes available.
Dec 16, 2025 - 06:02 PST

Update - The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hour or sooner as more information becomes available
Dec 16, 2025 - 03:56 PST

Update - The third party vendor is still implementing a fix. We will provide another update in 2 hours or as soon as more information becomes available.
Dec 16, 2025 - 01:45 PST

Update - The third party vendor is still implementing a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 15, 2025 - 23:46 PST

Update - We are continuing to work on a fix for this issue.
Dec 15, 2025 - 22:30 PST

Update - The third party vendor is still implementing a fix. All customers will continue to experience delay in New Marketing Campaigns Contact writes. Mail send is not affected. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 15, 2025 - 22:24 PST

Identified - Starting around 19:48 PT on 12/15/2025, all customer using New Marketing Campaigns contact writes may experience delays due to an ongoing issue with our third party vendor. The third party vendor has identified the issue and is working on a fix. Mail send is not affected. We will provide another update in 60 minutes.
Dec 15, 2025 - 21:19 PST

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Degraded Performance

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2025

Unresolved incident: New Marketing Campaigns Contact Writes Are Delayed.

Dec 15, 2025

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

SendGrid - Unable to edit existing contact segments.

Resolved - Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.
Dec 9, 15:41 PST

Update - Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
Dec 9, 14:59 PST

Update - Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
Dec 9, 12:59 PST

Update - Our engineers continue monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
Dec 9, 10:58 PST

Update - Our engineers are still monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
Dec 9, 09:43 PST

Monitoring - Our engineers have identified the issue and have implemented a fix. Any segments created during 12/05 10:00 am (PST) and 12/09 3:53 am (PST) may still experience issues editing segments in the UI, if so a workaround would be to use an api call to update the segment which would also fix the UI.
Dec 9, 07:46 PST

Update - Our engineering team is continuing to investigate this issue. We will provide another update as soon as more information becomes available. Thank you for your patience.
Dec 9, 05:35 PST

Update - Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 9, 04:41 PST

Investigating - Starting around 12:30 AM, PST on 8th Dec, our engineers began investigating an issue with editing currently existing segments. Customers may experience an error in the UI that states 'You can't edit the conditions in this segment This segment contains conditions that cannot be edited in the ui. Please contact your developer to edit the conditions contained in this segment.' This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Dec 9, 03:40 PST

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

Marketing Campaigns Stats DB Maintenance: Saturday, December 6th from 4PM-8PM PST

Completed - The scheduled maintenance has been completed.
Dec 6, 20:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 PST

Scheduled - The current Marketing Campaigns Stats RDS engine version V2 is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Stats DB, Saturday, December 6th, from 4PM-8PM PST. During this time, the recording of link clicks in SingleSend or Automations emails and mail send pipeline stats may be delayed.
Nov 7, 16:00 PST

Marketing Campaigns Automations API Maintenance: Saturday, December 6 from 4PM-8PM PT

Completed - The scheduled maintenance has been completed.
Dec 6, 20:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 PST

Scheduled - The current Marketing Campaigns Automations database engine version is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Automations API, Saturday, December 6th, from 4PM-8PM PDT. During this time, customers may not be able to create, edit, or delete Automations data.
Nov 7, 15:55 PST

Dec 5, 2025

No incidents reported.

Dec 4, 2025

Encountering errors while attempting to create a support ticket via the SendGrid portal

Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Dec 4, 21:50 PST

Monitoring - Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available
Dec 4, 21:23 PST

Investigating - Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available
Dec 4, 20:53 PST

Error creating API Keys & Teammates in SendGrid console

Resolved - Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.
Dec 4, 16:34 PST

Monitoring - Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send.

Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.
Dec 4, 16:03 PST

Dec 3, 2025

Stats Delays Due to Increased Latency and Timeouts

Resolved - Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.
Dec 3, 21:23 PST

Monitoring - Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies have returned to normal. We will provide another update in one hour or sooner if additional information becomes available.
Dec 3, 20:31 PST

Mail sending delays.

Resolved - Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.
Dec 3, 17:09 PST

Monitoring - Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
Dec 3, 16:57 PST

Investigating - Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
Dec 3, 16:46 PST

Dec 2, 2025

No incidents reported.