SendGrid Status

Mar 13, 2025

No incidents reported today.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

Resolved - Starting around 3:27 PM PT until 3:50 PM PT, our engineers identified an issue that affected mail send. A subset of customers may have experienced latency in mail send getting processed. A fix has been implemented, and this issue has been resolved. All delayed mail send has been processed.
Mar 11, 16:09 PDT

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

API Authentication issues

Resolved - Our engineers have monitored the fix and confirmed that the API authentication issues have been resolved. All services are now operating normally.
Mar 7, 12:09 PST

Update - Our team has taken action to mitigate the customer impact, and we continue monitoring the health of our system. We will provide another update tomorrow morning on Friday, March 7th.
Mar 6, 16:30 PST

Monitoring - Our engineers have taken actions to prevent authentication timeouts and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Mar 6, 12:58 PST

Update - Our Engineers are still investigating the issue, but actions have been taken. Impact to customers has been mitigated as of 8:21 AM PST. We will provide another update in two hours or as soon as more information becomes available.
Mar 6, 11:26 PST

Update - We are continuing to investigate the issue. We will provide another update in two hours or as soon as more information becomes available.
Mar 6, 10:58 PST

Update - We are continuing to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.
Mar 6, 09:42 PST

Update - Our Engineers continue to investigate the issue. We will provide another update in one hour or as soon as more information becomes available.
Mar 6, 08:43 PST

Investigating - Starting around 7 AM PST on March 6, 2025, our engineers began investigating an issue with sporadic API authentication errors in SendGrid. Users may see 5xx errors/timeouts during the authentication stage of their API calls. As such, the situation might impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available
Mar 6, 08:12 PST

Mar 6, 2025

Unsubscribe check failures causing billing issues

Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign emails has been resolved. All services are now operating normally at this time.
Mar 6, 15:51 PST

Update - We are continuing to monitor for any further issues.
Mar 6, 14:42 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance regarding charges associated to emails being sent to unsubscribed addresses. We will provide another update in an hour or as soon as more information becomes available.
Mar 6, 13:42 PST

Identified - At 11:50 PST our engineers identified the cause of the issue and started working towards a solution. The engineering team is currently performing tests to implement the fix. We will provide another update in one hour or as soon as more information becomes available.
Mar 6, 12:16 PST

Investigating - Starting around 11 AM PST on March 6, 2025, our engineers identified an issue where Marketing Campaign emails, including Automations and Single Sends, are generating charges in customer billing even if the email was dropped due to being in the Unsubscribed suppression list. As such, the situation might impact the user’s billing. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
Mar 6, 11:52 PST

Delay in Global Statistics

Resolved - Our engineers have monitored the fix and confirmed the issue with our Global Statistics has been resolved. All services are now operating normally at this time.
Mar 6, 10:13 PST

Monitoring - Our engineers have implemented a fix and are currently monitoring system performance. Another update will be provided as soon as more information becomes available.
Mar 5, 18:06 PST

Identified - Starting around 4:00 PM PT on March 5th 2025, our engineers began investigating an issue with Global Statistics being delayed. The issue has been identified around 5:20 PM PT and currently working towards a fix, there should not be any new impact at this time. We will provide another update as soon as more information becomes available.
Mar 5, 17:49 PST

Mar 5, 2025

Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025

No incidents reported.

Feb 27, 2025

No incidents reported.