All Systems Operational

Mail Sending Operational
API v3 Operational
SMTP Operational
API v2 Operational
Marketing Campaigns Operational
Marketing Campaigns Operational
Webhooks Operational
Event Webhook Operational
Parse API Operational
API Operational
Website Operational
Statistics Operational
Email Activity Operational
Partners Operational
Billing Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 23, 2026
Design Editor Template Not Allowing Movement of Modules
Resolved - Our engineers have monitored the fix and confirmed the issue with module movement in the Design Editor has been resolved. All services are now operating normally at this time.
Apr 23, 14:18 PDT
Update - Our team is still investigating this issue, and we still don't have updates to provide. For now, latest recommendation persist:

For the best experience, please use the latest version of Safari or Firefox while we work on a fix.

We will provide another update as soon as more information becomes available.
Apr 23, 10:16 PDT
Identified - Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.

For the best experience, please use the latest version of Safari or Firefox while we work on a fix.

We will provide another update as soon as more information becomes available.
Apr 22, 13:51 PDT
Update - Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. Initial findings suggest Chrome's latest update (ver.147) from last Wednesday may be the cause.

For the best experience, please use the latest version of Safari or Firefox while we work on a fix.

We will provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 11:36 PDT
Update - Our engineers are continuing to investigate the issue with the Design Editor preventing module movement. We will continue to provide another update in 2 hours or as soon as more information becomes available.
Apr 22, 10:41 PDT
Investigating - Starting around 8:22 AM PST on April 22nd, 2026, our engineers began investigating an issue where module movement is not functioning properly within the Design Editor. Customers may experience the inability to select modules for drag-and-drop repositioning. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Apr 22, 09:32 PDT
Apr 22, 2026
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026
Mail Send Delays
Resolved - Our engineers have investigated and resolved the issues with delayed delivery of emails for a subset of customers. From 12:05 pm PST to 12:45 pm PST customers may have seen a delay in the delivery of their emails. The issue has been resolved and all impacted services are operating normally.
Apr 18, 13:07 PDT
Apr 17, 2026
Contact uploads being delayed - TNE Marketing Campaigns
Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaign uploads and deletion has been resolved. All services are now operating normally at this time.
Apr 17, 06:13 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 17, 05:52 PDT
Investigating - Starting around 04:30 PST on April 17th, 2026, our engineers began investigating an issue with contact upload delays when using TNE Marketing Campaings (Legacy Marketing is NOT affected). Customer may experience delays after uploading or deleting contacts using their Marketing Campaing plans. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 17, 04:58 PDT
Apr 16, 2026

No incidents reported.

Apr 15, 2026
EU located subusers unable to send emails
Resolved - Our engineers have monitored the fix and confirmed the issue with EU subusers unable to send emails has now been resolved. All services are now operating normally at this time.
Apr 15, 11:44 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 15, 11:37 PDT
Update - We are continuing investigating this issue. We will provide more updates in 2 hours, or as soon as they become available.
Apr 15, 10:06 PDT
Investigating - Starting around 08:30 AM PST on April 15th, 2026, our engineers began investigating an issue with EU subusers that are unable to send emails. Customer may experience the error "User is not authorized to send mail based on their regional attribute." This is currently being investigated. This impacts mail send only for subusers located in EU. We will provide another update in an hour or as soon as more information becomes available.
Apr 15, 09:00 PDT
Customers unable to raise support tickets
Resolved - Our engineers have monitored the fix and confirmed the issue with the support page and ticket creation has been resolved. All services are now operating normally at this time.
Apr 15, 08:49 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Apr 15, 08:28 PDT
Investigating - Starting around 07:30 AM PST on April 15th, 2026, our engineers began investigating an issue with users able to open support tickets. Customers are being redirected to a blank page when trying to open a support ticket, but chat options are still available. This does not impact mail send. We will provide another update in two hours or as soon as more information becomes available.
Apr 15, 08:19 PDT
Apr 14, 2026

No incidents reported.

Apr 13, 2026
Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PT
Completed - The scheduled maintenance has been completed.
Apr 13, 08:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT.

During this time, incoming customer and Category Stats will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable while we perform the maintenance.

Thank you for your patience through this maintenance.
Apr 11, 09:02 PDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026
Category Stats Maintenance, Saturday, April 11 from 4PM-8PM PT
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT.

During this time, incoming customer and Category Stats will be delayed in being written to the database, and metrics may lag as a result. Requests for category statistics may also be temporarily unavailable while we perform the maintenance.

Thank you for your patience through this maintenance.
Mar 31, 12:23 PDT
Apr 10, 2026
Email Delivery Latency Resolved
Resolved - Our engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between 11:57 PM and 12:35 AM Pacific Time. All services are now operating normally.
Apr 10, 01:08 PDT
Apr 9, 2026

No incidents reported.

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