SendGrid Status

Delayed Event Webhook and Stats

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 23, 2026 - 09:10 PST

Investigating - Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries.

Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.
Jan 23, 2026 - 08:58 PST

Increased Microsoft Inbox Provider Blocks

Update - Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
Jan 23, 2026 - 08:00 PST

Update - Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
Jan 23, 2026 - 03:22 PST

Update - Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available.
Jan 22, 2026 - 16:18 PST

Investigating - Starting around 3:00 am PST on January 14th, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.
Jan 22, 2026 - 14:07 PST

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Degraded Performance

Event Webhook Degraded Performance

Parse API Operational

API Operational

Website Operational

Statistics Degraded Performance

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2026

Microsoft365 (Business or Enterprise)

Resolved - Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.
Jan 23, 06:45 PST

Investigating - Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated deferrals with Microsoft 365. Please reference Microsoft's Status Page here: https://status.cloud.microsoft/m365. We will provide another update in two hours or as soon as more information becomes available.
Jan 22, 15:08 PST

Jan 22, 2026

Jan 21, 2026

No incidents reported.

Jan 20, 2026

Unable to Create Support Ticket from SendGrid Console

Resolved - Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit support tickets.
Jan 20, 10:59 PST

Update - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Jan 20, 07:51 PST

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
Jan 20, 07:44 PST

Update - We are still investigating this issue affecting SendGrid users to create new support tickets over the SendGrid portal (Twilio console is not affected). Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available.

As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/, or raise a chat support request too.
Jan 20, 07:37 PST

Update - We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next few hours or as soon as additional information becomes available.

As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 03:12 PST

Update - We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next 2 hours or as soon as additional information becomes available.

As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 01:13 PST

Investigating - We are currently investigating an issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next hour or as soon as additional information becomes available.

As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
Jan 20, 00:09 PST

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.