Update - Our engineering team is continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 27, 2026 - 14:30 PST
Feb 27, 2026 - 14:30 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. A backend change has been made to our third-party billing system and payments will be retried for individual users. We will provide another update in an hour or as soon as more information becomes available.
Feb 27, 2026 - 13:09 PST
Feb 27, 2026 - 13:09 PST
Update - Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 27, 2026 - 12:51 PST
Feb 27, 2026 - 12:51 PST
Update - Our engineering team is continuing to investigate this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 27, 2026 - 10:51 PST
Feb 27, 2026 - 10:51 PST
Update - Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 27, 2026 - 09:50 PST
Feb 27, 2026 - 09:50 PST
Investigating - Starting around 8:40PM PDT on Friday, 2/27/25, our engineers are investigating an issue with Twilio SendGrid users in Argentina are unable to authenticate their credit cards. Customers in Argentina may not be unable to add their credit card into the system. This does not impact mail send. We will provide updates in the next hour or sooner as they become available.
Feb 27, 2026 - 08:49 PST
Feb 27, 2026 - 08:49 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 23, 2026 - 10:23 PST
Feb 23, 2026 - 10:23 PST
Update - From Monday February 23rd - Friday March 6th, our legacy webhook infrastructure will be disabled for 12 hours daily, then re-enabled, affecting webhook deliveries.
Feb 23, 2026 - 10:02 PST
Feb 23, 2026 - 10:02 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 18, 2026 - 12:04 PST
Feb 18, 2026 - 12:04 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 2026 - 14:36 PST
Feb 17, 2026 - 14:36 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 2026 - 12:00 PST
Feb 17, 2026 - 12:00 PST
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintence to our Event Webhook and Inbound Parse infrastructure. This maintenance includes migrating our webhook infrastructure to new IP ranges.
From February 23rd - March 6th, our legacy webhook infrastructure will be disabled for 12 hours daily, then re-enabled, affecting webhook deliveries.
During these windows, webhook deliveries will only be available from our new IP address ranges, as we phase out our legacy infrastructure. Customers who are still allowlisting our legacy IP addresses will experience webhook delivery failures during these windows.
If you use IP allowlisting on your webhook endpoints and haven't updated to our new IP ranges, please contact support immediately to obtain them and update your allowlist.
We strongly recommend upgrading to a more secure authentication method:
IP ranges are subject to change and provide limited security. For better protection, Event Webhook and Inbound Parse supports Signature Verification and OAuth Verification.
https://www.twilio.com/docs/sendgrid/for-developers/tracking-events/getting-started-event-webhook-security-features
https://www.twilio.com/docs/sendgrid/for-developers/parsing-email/securing-your-parse-webhooks
These methods provide stronger security than IP allowlisting and are not affected by IP changes.
Feb 17, 2026 12:00-18:00 PST
From February 23rd - March 6th, our legacy webhook infrastructure will be disabled for 12 hours daily, then re-enabled, affecting webhook deliveries.
During these windows, webhook deliveries will only be available from our new IP address ranges, as we phase out our legacy infrastructure. Customers who are still allowlisting our legacy IP addresses will experience webhook delivery failures during these windows.
If you use IP allowlisting on your webhook endpoints and haven't updated to our new IP ranges, please contact support immediately to obtain them and update your allowlist.
We strongly recommend upgrading to a more secure authentication method:
IP ranges are subject to change and provide limited security. For better protection, Event Webhook and Inbound Parse supports Signature Verification and OAuth Verification.
https://www.twilio.com/docs/sendgrid/for-developers/tracking-events/getting-started-event-webhook-security-features
https://www.twilio.com/docs/sendgrid/for-developers/parsing-email/securing-your-parse-webhooks
These methods provide stronger security than IP allowlisting and are not affected by IP changes.
Feb 17, 2026 12:00-18:00 PST
Mail Sending
Operational
API v3
Operational
SMTP
Operational
API v2
Operational
Marketing Campaigns
Operational
Marketing Campaigns
Operational
Webhooks
Under Maintenance
Event Webhook
Under Maintenance
Parse API
Under Maintenance
API
Operational
Website
Degraded Performance
Statistics
Operational
Email Activity
Operational
Partners
Operational
Billing
Operational
Legacy Marketing Campaigns
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Maintenance: Saturday, February 28, from 2-6PM PT Feb 28, 2026 14:00-18:00 PST
Update -
In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our infrastructure on February 28, from 2PM to 6PM PT. During this time, customers may experience failures when trying to create, update or delete lists, custom fields, segments, campaigns and images.
Additionally, contact-uploads, campaigns that have been scheduled and ingestion of click and open events will be delayed.
Thank you for your patience through this maintenance.
Feb 19, 2026 - 07:47 PST
Additionally, contact-uploads, campaigns that have been scheduled and ingestion of click and open events will be delayed.
Thank you for your patience through this maintenance.
Feb 19, 2026 - 07:47 PST
Scheduled -
In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our infrastructure on February 28, from 2PM to 6PM PT. During this time, customers may experience failures when trying to create, update or delete lists, custom fields, segments, campaigns and images.
Additionally, contact-uploads, campaigns that have been scheduled and ingestion of click and open events will be delayed. Thank you for your patience through this maintenance.
Feb 18, 2026 - 07:27 PST
Additionally, contact-uploads, campaigns that have been scheduled and ingestion of click and open events will be delayed. Thank you for your patience through this maintenance.
Feb 18, 2026 - 07:27 PST